Marketing messages terms

What we send

Each kind of advertising message has its own switch in your account settings on the website (the «Advertising» section), and push notifications and emails also in «Notification settings» in the app. Only SMS about discounts may come without the switch too.

• Push «Wishlist and cart»

  Something in your wishlist or cart got cheaper, your size is back, the last size of something in your cart is left, your cart is waiting for checkout.

• Push «Offers and discounts»

  Sales and new arrivals, your personal promo codes and a reminder that a code is about to expire.

• Email «Offers and discounts»

  A reminder about the items in your cart, a size back in stock from your wishlist, and offers. Emails go to the verified email address of your account.

• SMS about discounts

  A discount on the items left in your cart and a personal link to the cart, to the verified phone number of your account. Such an SMS may come without this consent too. The link works for 72 hours: without signing in it shows only the items in the cart and the discount, and an order is placed through it only with a code sent by SMS to that number.

In all, at most 2 advertising messages a week and 1 a day, of which at most one mass campaign a week. Never between 9 pm and 10 am Yerevan time and never on days of remembrance. Pushes arrive only in the DooDoo app.

Messages about orders, payment, delivery, returns and money, and sign-in codes, come without this consent: they are part of the service. Their channels (email and push) are set separately, sign-in codes always arrive, and service SMS about your order, about a parcel by Armenian Post and with a payment link, come to the number on the order without a switch.

Purpose and legal basis

Purpose: to tell you about discounts and new arrivals and about the items you saved or put in your cart yourself. Legal basis: your consent (Article 8 of the Law of the Republic of Armenia «On Protection of Personal Data»). Consent is optional: without it the website and the app work the same, and notifications about your orders keep coming. We send an SMS with a discount on the items you put in your cart yourself without consent too, on the basis of the shop's legitimate interest, and you can opt out of it at any time.

The data we use

• Your account: its identifier, the language we write to you in, the verified email address for emails and the verified phone number for SMS.
• Phones with the DooDoo app: the push delivery token, the app version, the language and whether the «Offers» and «Wishlist and cart» channels are on in Android settings.
• Wishlist and cart: which items and sizes you saved or put in your cart, when, their price and availability.
• The personal cart link from an SMS: its discount code and term, when it was opened and whether you signed in through it.
• Orders: when you placed your last order, so that we send no campaigns right after a purchase, orders placed within 48 hours of opening a push and orders with the discount from an SMS, to judge whether a campaign is useful.
• Your advertising choices: what is on or off, when, where (website, app, a link in an email), in which language and under which version of these terms.

What we do with the data

• We decide whom to send advertising to and when, taking into account your consent or refusal, the limits, the quiet hours, days of remembrance and the pause after an order. Who gets an SMS is chosen by a staff member among those who left items in their cart.
• We send pushes through Firebase Cloud Messaging, emails through an email service and SMS through Nikita.
• We note whether you opened a push and count orders placed within 48 hours of opening it, and for an SMS we note whether Nikita accepted it, whether you opened the link and signed in through it, and count orders with its discount. We look at the results of a campaign for all its recipients together.
• About 10% of buyers, picked at random, receive no advertising messages for a whole quarter, SMS with a discount included: this is how we compare honestly whether they help. They receive messages about their orders like everyone else.
• We keep a record of each of your choices as proof of when and how you gave or withdrew consent.

Whom we pass data to

We do not sell your data. For marketing messages we pass it only to the recipients in this table; data goes to the USA to deliver the pushes and emails you turned on.

Who we are

You give your consent to the controller of your personal data, the DooDoo online store. Write to the address below with any question about advertising and your data.

Your rights

You have the right to know which of your data we process and to get a copy of it («Download my data» in your account settings), to have it corrected or deleted, to stop the processing and withdraw consent, and to lodge a complaint with the Personal Data Protection Agency of the Republic of Armenia.

How long consent lasts and how to withdraw it

• Consent lasts until you withdraw it. Deleting your account withdraws all advertising consents.
• You can withdraw consent at any time and as easily as you gave it: with the switch in your account settings on the website (the «Advertising» section), and consent to push notifications and emails also in «Notification settings» in the app.
• Every advertising email carries an «Unsubscribe from promotional emails» link: it turns advertising emails off without signing in.
• You can opt out of SMS with a discount at any time, even if you never gave consent: with the «Do not send me SMS» button at the bottom of the page the link in the SMS opens, by turning off «SMS about discounts» in the settings if you turned it on, or by asking the staff not to call or write to you. Sign-in codes keep coming as before.
• If you turn off the «Offers» or «Wishlist and cart» channel in Android settings, we stop sending pushes of that kind to that phone, and your consent stays.
• After you withdraw, we stop sending advertising of that kind, and messages about your orders keep coming as before.