Returns
Doesn't fit while the courier is there? Just hand it back. It's free.
At the door, in Yerevan
- 1Try it on with the courier there; they wait up to 30 minutes.
- 2Hand back whatever doesn't fit. You don't pay for it.
- 3Paid by card in advance? The money for that item goes back to the card.
After purchase: 14 days
- 1The item is unworn and the tags are on.
- 2Start the return from the order: «My orders» → order → «Request return».
- 3In Yerevan the courier collects it for free, at a time that suits you.
- 4From the regions, send the item as a Haypost parcel.
When you get your money back
Cash
The courier pays you on the spot when collecting the item
Card
We send it once we have checked the item. The bank takes up to 10 business days
We refund what you paid for the item, with the order's discounts taken into account.
Faulty, or not what you ordered?
We collect it for free and refund the full amount.
We can't take back
Underwear, socks and swimwear once delivered, for hygiene reasons.
Good to know
- Can I return part of an order?
- Yes. In the request, pick only the items you are returning.
- I want a different size
- Order the size you need and hand this one back to the courier at delivery, or request a return. Delivery in Yerevan is free.
Questions? Write to us